Privacy Center

This website is owned and operated by Holmes of Heathrow Ltd of Wraysbury House, Poyle Road, Colnbrook, SL3 0AY.

Your privacy is important to us. We are committed to protecting it. We do not sell trade or rent your personal information to others.

Our website may from time to time contain links to other websites operated by third parties. Holmes of Heathrow Ltd is not responsible for the Privacy Policies of those organizations’ websites and this Policy does not apply to them. We recommend that you examine the privacy policy of all third party websites to understand their policy for collecting, using and disclosing your information.

This Policy only applies to the information collected by Holmes of Heathrow Ltd from visitors to our website and the customer contact details that have been provided to us. It does not apply to information we collect in any other way.

We at Holmes of Heathrow Ltd understand that the use of your personal data require your confidence. We comply with the highest standards of privacy and will only use your personal data for clearly identified purposes and in accordance with your data protection rights.

Your personal data confidentiality and integrity is one of our major concerns.

This Privacy Policy establishes how Holmes of Heathrow Ltd uses its current and future customers’ personal data under the scope of its website use and is composed by the following sections:



Holmes Of Heathrow Ltd is responsible for handling personal data of its current and future customers that fill in and submit their details in the contact forms, Customer Application Forms and/or give their consent for Holmes Of Heathrow Ltd communications.



You’re Name, Company address, telephone and/or mobile number and email address.

The information on your bank account number and other bank details – for example, we may have to collect to process your payments.

Client number; contract number. When you contact us, for example a message, an e-mail or letter sent to us, or other contact registration for our services.

The information from your account with us, such as date of payments, debt values or payments received subscriptions that you make, or other contracted services related information.

Your preferences on products, services and specific activities, in all situations in which you supply us with this information or that it is possible for us to infer such preferences according to the form in which you use the products and services provided by Holmes of Heathrow Ltd. The website tracks specific information about the visits it receives. For example, we can prepare statistics that show the number and frequency of visits to our website and its individual pages. This statistics are used internally to imp rove the website and for general marketing purposes.

They may be supplied for archives/advertisers/other third parties, but not in a form that it contains any personal data, nor in a format that it can be used to collect that information.

Holmes of Heathrow Ltd may use tracking software to monitor traffic patterns and website usage to help develop a website style and format that better meet your needs. This software does not allow us to collect any personal data information.


Inquiry processing, supply of products and services.

Your personal data will be collected and used for the purpose of Client Assistance and Marketing (communication of information about Holmes of Heathrow’s products and services).

In accordance with the data protection legislation in force in the European Union (General Data Protection Regulation) the use of Personal data must justify itself under at least one legal basis fundamental in order to be processed. You can refer to the explanation on the scope of each of those grounds. (*)

The legal basis applicable for the collection and usage of your personal data for purposes of customer assistance and marketing is your consent.


When you have given consent for the processing of your personal data (for t his purpose you will be given a form of consent for the usage of your personal data, which can after be withdrawn);

When the processing is necessary to celebrate a contract with you or to process its execution;

When the processing is necessary to comply with legal procedures which Holmes of Heathrow Ltd is obliged;

When the processing is necessary to achieve a legitimate interest and our reasons for their use prevail over your data protection rights;

When processing is necessary for us to declare, exercise or defend a right in legal proceedings against you, us or a third party.


We use a variety of security measures, including encryption and

Authentication tools, to help protect and maintain the security, integrity and availability of your personal data.

Although the transmission of data through the internet or website cannot guarantee total security against intrusions, we and our service providers and business partners endeavor our best efforts to implement and maintain physical, electronic and procedural safe guards to protect your personal data in accordance with the data protection regulation. Among other measures, we have implemented the following:

Restricted personal access to your personal data on the “need to know” basis and only within the scope of the purposes communicated;

  • Transfer of data collected only in encrypted form;
  • Storage of highly confidential data (such as credit card information) only in encrypted form;
  • Protection of information technology systems through firewalls, with a view to
  • prevent unauthorised access to your personal data;
  • Continuous monitoring of access to information technology systems to prevent, detect and stop the misuse of your personal da


We store your data only for as long as it is necessary for the purpose for which they were collected.

Once the maximum storage period has been reached, your personal data will be irreversibly anonymised (the anonymised data may be retained) or safely destroyed.

For the purposes described in this Privacy Policy (customer service and marketing) your personal data will be kept up to a maximum period of 5 years from the date of collection of your consent or the date of the last contact made (depending on which occurs last) and if, within that period, you have not withdrawn your consent.


You may at any time change or withdraw your consent, with effect for the future.

After the withdrawal of your consent statements, you will no longer be contacted nor receive communications for the purposes described in this Privacy Policy.

With regard to the consent granted to Holmes of Heathrow Ltd, you may choose not to receive further marketing or commercial communications from us at any time by contacting us at

If you have any questions regarding our use of your personal data, you may contact us.

Subject to certain conditions, you may have the right to request us to:

  • give you additional information about how we use your personal data;
  • provide you with a copy of the personal data you have provided us with;
  • provide you with the personal data you have given us to provide to another party upon your request;
  • update any inaccuracies in the personal data we hold;
  • erase personal data which use is no longer legitimate;
  • Limit how we use your personal data until the complaint be investigate

The exercise of these rights is subject to certain exceptions intended to safeguard the public interest (prevention or detection of crimes) or our interest (maintaining professional confidentiality).


The personal data will be preserved only for the period necessary for the purposes that led to their collection or subsequent processing,

Guaranteeing all applicable legal rules on archiving.


This Privacy Policy may be reviewed and updated, and updates will be published through our website.